Refunds & returns policy

If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.

Please take care when placing your order. protectME does not accept products returned to us due to change of mind, which are damaged after receipt, or due to misuse.

Please notify our support team via email within 30 days of purchase should you wish to make a return. Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return.

We reserve the right to assess the condition of a returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused by us.

Products need to be returned, at customer’s expense, and it is highly recommended that any returns are sent via tracked delivery as protectME will not be held responsible for lots, stolen or damaged return deliveries.

You may be entitled to a refund equal to the cost of the product only. We will take responsibility for shipping costs to return faulty products to you. However, we reserve the right to charge you for any postage costs incurred for returns, should a refund or exchange be declined or if you’ve changed your mind.

If your protectME order was lost or damaged during shipping, you may be eligible for a refund. Claims must be submitted within 30 days of the estimated delivery date.

- To submit a claim for a shipping-related issue, please visit this page.
- If the issue is not related to shipping, please contact us via chat (Manage Orders > Report Issue) or email us at support@protectmeproducts.com.

Important: We recommend to consider purchasing shipping insurance (’protectMY Products Protection’) for items lost or damaged in transit, to ensure a guaranteed refund. For any questions, feel free to reach out—we’re here to help!